Return Policy
Kiyora Australia offers returns a 30-day return policy for any faulty or damaged goods from the day our item(s) are received. We currently do not offer returns for change of mind.

Initiating a Return
To initiate a return, you can contact us at hello@kiyora.com.au To be eligible for a return, the following conditions must be met:

Returns Eligibility
1. Item(s) must be unused and in the original packaging you have received it in
2. Photos of any damaged item(s) upon delivery must be provided in the return request. This will help us investigate any packaging or courier related issues.
3. Item(s) were not marked as "Sale" or "Non-Returnable" at the time of purchase, unless faulty or damaged.

Upon approval of your return, we will provide a return shipping label along with detailed instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

Refunds
Once your return is accepted, a refund will be processed to your original payment method within 10 business days. If you have not received your refund after 15 business days from the date of return approval, please reach out to us at hello@kiyora.com.au.

Damages and Faulty Issues
Please inspect your order upon arrival and notify us within 7 days of delivery, including a photo and order number, if the item is defective, damaged, or incorrect. This allows us to assess the issue and resolve it promptly. Kiyora Australia reserves the right to deny a refund if the item does not meet the return criteria.

Exceptions / non-returnable items
We cannot accept change-of-mind returns on sale items or gift cards. Exchanges Kiyora Australia does not provide exchange services at this time.